Privacy Policy

Introduction

This Privacy Policy ("Policy") explains how Elegix ("Elegix," "we," "our," or "us") handles your personal information when you use our mobile application and related services (collectively, the "Services"). We are committed to protecting your privacy and being transparent about how your data is used.

Elegix is currently in development; when released, the Elegix app will be available on the Apple App Store and Google Play Store. By downloading, installing, or using the Elegix app, you agree to the practices described in this Policy. If you do not agree, please do not use the Services. If you change your mind in the future, you may stop using the Services and exercise your rights as described below.

For questions or concerns, contact us at hello@elegix.net.

Our website and waitlist

This section covers the Elegix website and its waitlist, before the app is released. Elegix is operated by Eduard Korytskyi, an individual entrepreneur (FOP) registered in Lutsk, Ukraine, who is responsible for your data. Questions: hello@elegix.net.

What we collect on the website

• Your email address, when you join the waitlist or take the Life Balance check.
• Which form you used (for example the hero, the balance check or the early access form) and, in the early access form, how you'd like to start.
• If you take the Life Balance check: your 6 area ratings from 1 to 10. They are your own estimates, not medical information, and we keep your last 10 checks so you can see your progress later.
• When you joined, and a record of your consent: the date, the page and the version of this policy.
• Where you came from, if your link had it: the referring website, the page you first landed on and campaign tags (utm_source, utm_medium, utm_campaign). Your browser keeps these locally until you sign up.
• Whether you opened our emails. Our email provider records opens with a small invisible image, together with the device and approximate location of the open.

Why and where

• We use this to keep your place on the waitlist, email you when your spot opens, send your Life Balance score with a first step, and understand which pages and campaigns bring people in.
• Waitlist details are stored in our mailing list at Mailgun (Mailgun Technologies, Inc., United States), which also sends our emails and processes the data on our behalf.
• The website is hosted on Vercel and uses no advertising cookies.
• For simple visitor statistics we use Cloudflare Web Analytics (Cloudflare, Inc., United States). It counts page views and referrers in aggregate, uses no cookies and doesn't identify you.
• With your consent we also use Google Analytics 4 (Google LLC / Google Ireland Ltd.) to measure visits and signups. It sets analytics cookies only after you choose “Accept”; until then it runs in Google Consent Mode without analytics cookies and with all advertising features off. We never send your email or other personal details to Google. You can opt out with “Decline” in the banner or with Google's opt-out browser add-on.
• To understand how people use the website, we use Microsoft Clarity (Microsoft Corporation, United States). It records clicks, scrolling and mouse movement, creates heatmaps and session replays, and sets cookies to recognise a returning browser. It also sees your device type and approximate location. Text you type into our forms is masked and never recorded. Clarity runs only if you choose “Accept” in the cookie banner; choose “Decline” and it never loads. To change your choice, clear this site's data in your browser and the banner will ask again. Microsoft processes this data as described in the Microsoft Privacy Statement.
• The app services named elsewhere in this policy (Firebase Analytics, Firebase Crashlytics, RevenueCat, Apple and Google billing, Stripe) apply to the app once it is released. The website doesn't use them.
• We keep waitlist details until you unsubscribe or ask us to delete them. After you unsubscribe we keep only a note that you did, so we don't email you by mistake.
• Unsubscribe any time with the link at the bottom of every email, or write to hello@elegix.net to get a copy of your data or have it deleted.

1. Information We Collect

Information You Provide to Us

• Account registration: When you create an account, we collect your name, email address, and optionally a profile photo or username.
• Subscription and payment: When you upgrade to a paid plan, purchases are processed via Apple In-App Purchase or Google Play Billing. We do not store your full payment card details. We may receive transaction identifiers, subscription status, and purchase history from platform providers.
• Communications: If you contact our support team, we collect your email address, messages, and any attachments you provide.
• User-generated content: Any content you create, save, or share within the app.
• Surveys and feedback: If you participate in optional surveys or submit feedback, we collect your responses and any information you voluntarily share.

Information Collected Automatically

• Device identifiers: IP address, device model, operating system version, and unique device identifiers.
• Usage data: Features used, screens visited, session duration, in-app interactions, and crash reports.
• Subscription status: Whether you are on our Free or Premium tier, your subscription expiry, and renewal events.
• Analytics data: Aggregate and anonymised statistics about how users interact with the app, to help us improve the experience.

Information From Third Parties

• Sign-in providers: If you sign in with Apple or Google, we receive your display name and email address as shared by those platforms.
• App stores: Apple App Store and Google Play may share purchase receipts, subscription status, and refund events with us.

2. How We Use Your Information

• Provide and operate the Services: Creating your account, delivering app features, and processing subscription status.
• Manage subscriptions: Verifying free or premium entitlements, processing upgrades, downgrades, and renewals via Apple or Google platforms.
• Improve the Services: Analysing usage patterns (in anonymised or aggregated form) to fix bugs, prioritise features, and enhance performance.
• Communicate with you: Sending transactional emails (account confirmations, subscription receipts), support replies, and, where you have opted in, product news and tips.
• Security and fraud prevention: Monitoring for suspicious behaviour, protecting the integrity of the Services, and enforcing our Terms of Service.
• Legal compliance: Meeting applicable legal obligations, including tax reporting and responding to lawful requests from authorities.

Note: We do not use your personal content or usage data to train or improve general-purpose AI or machine learning models. Any AI-powered features within the app process your data solely to deliver that feature to you.

3. Cookies & Tracking Technologies

Our mobile app primarily uses mobile SDKs and device-level identifiers rather than browser cookies. On our website and web-based components of the Services, we may use cookies and similar technologies as described below.

• Strictly necessary: Required for core functionality such as authentication and session management.
• Analytics: We use analytics SDKs (such as Firebase Analytics) to understand how users engage with the app.
• Crash reporting: We use crash-reporting tools to detect and diagnose technical issues.

Technologies we use and their data retention:

• Firebase Analytics — App usage analytics and retention analysis. Retained up to 14 months.
• Firebase Crashlytics — Crash detection and diagnostics. Retained 90 days.
• Apple App Store / RevenueCat — Subscription management and receipt validation. Retained per subscription lifecycle.
• Google Play Billing — Subscription management on Android. Retained per subscription lifecycle.
• Stripe (web payments) — Payment processing for web-based purchases. Retained per transaction.

You can limit ad tracking on your device through your iOS or Android privacy settings at any time.

4. Who We Share Your Data With

• Platform providers: Apple Inc. and Google LLC, for in-app purchase processing, subscription management, and app distribution.
• Cloud infrastructure: We use cloud hosting providers (such as AWS or Google Cloud) for data storage and computing. These providers are bound by confidentiality and data-processing agreements.
• Analytics & crash-reporting vendors: Such as Firebase (Google LLC), who help us understand usage and diagnose errors.
• Customer support tools: Services that help us manage and respond to support requests.
• Payment processors: Where applicable, processors such as Stripe for web-based purchases, operating under their own privacy policies and PCI-DSS compliance.
• Legal & regulatory authorities: Where required by law, court order, or to protect the rights, property, or safety of Elegix, our users, or others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

5. Subscriptions & Payments

Elegix operates on a freemium model. Core features are available to all users at no cost. Premium features are available via auto-renewing subscriptions offered through the Apple App Store and Google Play Store.

• Payment handling: All payments are processed entirely by Apple or Google. Elegix does not store your payment card details.
• Subscription status: We receive subscription status updates (active, expired, refunded) and transaction identifiers to determine your entitlements within the app.
• Cancellations: Subscription management, cancellation, and refunds are handled through your Apple ID or Google account settings.
• Free tier: Free-tier usage does not require a payment method.

To cancel your subscription: App Store > Apple ID > Subscriptions (iOS) or Google Play > Account > Subscriptions (Android). Cancellations take effect at the end of the current billing period.

6. Security

We implement reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. These include encryption in transit (TLS), encrypted storage, access controls, and regular security reviews.

No method of electronic transmission or storage is completely secure. If you believe your account has been compromised, contact us immediately at hello@elegix.net.

7. Third Parties

The Services may integrate with or link to third-party services or platforms. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you use in connection with Elegix.

8. Where We Store Your Information

Your information may be stored and processed in the United States or other countries where our service providers operate. If you are located in the European Economic Area (EEA) or the United Kingdom (UK), please be aware that your data may be transferred to and processed in countries outside those regions.

Where such transfers occur, we rely on appropriate legal safeguards, including Standard Contractual Clauses approved by the European Commission or the UK Government, to ensure your data is protected to an equivalent standard.

9. Data Retention

We retain your information for as long as necessary to provide the Services, fulfill the purposes described in this Policy, comply with legal obligations, and resolve disputes.

• Active accounts: Information is retained for the duration of your account.
• Deleted accounts: Following account deletion, most personal data is removed from our production systems within 30 days. Residual copies in encrypted backups are deleted within 90 days.
• Transaction records: Subscription and payment records may be retained for longer periods as required by applicable tax or financial regulations.
• Anonymised data: Aggregated or anonymised analytics data that cannot identify you may be retained indefinitely.

10. Your Choices

• Account information: You may update or correct your account details at any time within the app settings.
• Marketing communications: You may opt out of promotional emails by clicking the "Unsubscribe" link in any such email, or by contacting us at hello@elegix.net. You will still receive essential transactional messages.
• Push notifications: You can manage or disable push notifications through your device settings at any time.
• Analytics opt-out: You may limit ad tracking or analytics collection through your iOS or Android device privacy settings.
• Account deletion: You may request deletion of your account and associated data by contacting us at hello@elegix.net.

11. Your Rights (EEA & UK)

If you are based in the European Economic Area or the United Kingdom, you have the following rights under applicable data protection law. To exercise any of these rights, contact us at hello@elegix.net. We may ask you to verify your identity before processing your request.

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Erasure: Request deletion of your personal information, subject to certain legal exceptions.
• Restriction: Request that we restrict the processing of your information in certain circumstances.
• Portability: Receive a copy of your information in a structured, machine-readable format, or request transfer to another controller where technically feasible.
• Objection: Object to processing based on our legitimate interests or for direct marketing purposes.
• Withdrawal of consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Lodge a complaint: You have the right to lodge a complaint with the supervisory authority in your country of residence or place of work.

12. Children

Our Services are not directed to children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us at hello@elegix.net and we will take steps to delete such information promptly.

13. Contact & Complaints

We welcome any questions, comments, or requests regarding this Policy.

Elegix Privacy enquiries: hello@elegix.net

We aim to respond to all privacy-related requests within 30 days. If you are located in the EEA or UK and are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

14. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will notify you through the app or by email before the changes take effect, and we will update the effective date at the top of this document.

Your continued use of the Services after any changes become effective constitutes your acceptance of the updated Policy.